Terms of service

These Terms of Service apply to your use of totalbodyrecoveryshop.com and purchases made from Total Body Recovery Shop. Total Body Recovery Shop is owned and operated by Sterling Opulence LLC.

Effective date: July 6, 2026

1. Business Information

2. Acceptance of Terms

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms of Service and our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree, please do not use our website or purchase from us.

3. Eligibility

You must be at least 18 years old or the age of majority in your state to use this website or place an order. By using our website, you represent that you meet this requirement and that the information you provide is accurate and complete.

4. Products and Wellness Information

Total Body Recovery Shop sells wellness, recovery, and home fitness products, including cold plunges, infrared saunas, and related recovery equipment. Product information on our website is provided for general informational purposes only.

Our website does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before using wellness equipment if you have a medical condition, are pregnant, take medication, have circulation or heart concerns, are sensitive to heat or cold exposure, or are unsure whether a product is appropriate for you.

5. Orders

When you place an order, you agree that all information provided is accurate, including your name, billing address, shipping address, email address, phone number, and payment details. We may contact you if additional information is needed to process or deliver your order.

Order confirmation does not guarantee acceptance of an order. We reserve the right to refuse, cancel, or limit an order for reasons including suspected fraud, payment issues, product availability, incorrect pricing, incorrect product information, shipping restrictions, or errors on the website.

6. Pricing, Taxes, and Payment

Product prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, and availability may change without notice. The total cost of your order, including applicable taxes, shipping charges, discounts, and payment amounts, will be shown at checkout before you complete your purchase.

We accept the payment methods shown at checkout, which may include major credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, or other supported payment methods. Payments are processed securely through Shopify and supported payment providers.

7. Shipping and Delivery

Shipping times, shipping costs, handling times, delivery regions, and delivery restrictions are explained in our Shipping Policy. Most orders ship within the Continental United States. Delivery estimates are not guaranteed unless expressly stated.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete address information provided at checkout.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, cancellations, return label responsibility, return shipping responsibility, restocking fees, and refund timing are governed by our Return and Refund Policy. Please review that policy before purchasing.

Our standard return window is 30 days from delivery for eligible items. Damaged, defective, or incorrect item claims must be reported within 7 days of delivery.

9. Product Availability and Descriptions

We make reasonable efforts to display accurate product details, pricing, images, dimensions, specifications, and availability. However, we do not guarantee that all information on the website is complete, current, or error-free.

Product colors, finishes, dimensions, accessories, and appearance may vary based on your device display, lighting, manufacturing updates, packaging changes, or supplier changes. If a product becomes unavailable after your order is placed, we may contact you to offer a replacement, backorder option, or refund.

10. Installation, Assembly, and Product Use

Some products may require assembly, installation, outdoor placement, ventilation, electrical access, plumbing access, water maintenance, clearance from combustible materials, or professional installation. You are responsible for reviewing product requirements before purchase and for ensuring safe installation and use.

Always follow manufacturer instructions, safety warnings, local building codes, electrical codes, plumbing codes, and applicable laws. Total Body Recovery Shop is not responsible for damage, injury, loss, code violations, or failed installation caused by improper assembly, installation, maintenance, storage, or use.

11. Manufacturer Warranties

Some products may include a manufacturer warranty. Warranty coverage, duration, exclusions, and claim procedures are determined by the manufacturer unless otherwise stated. Contact us at support@totalbodyrecoveryshop.com if you need help locating warranty information for your order.

12. Account Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activity under your account. Notify us immediately if you believe your account has been accessed without authorization.

13. Promotions and Discounts

Promotions, discount codes, and special offers may be limited by time, product, quantity, customer, or region. Promotions cannot be applied retroactively unless we state otherwise. We may modify or end promotions at any time.

14. Acceptable Use

You agree not to:

  • Use our website for unlawful, fraudulent, abusive, or harmful purposes.
  • Interfere with the security, operation, or availability of the website.
  • Attempt to access systems, accounts, or data without authorization.
  • Submit false, misleading, defamatory, infringing, or harmful content.
  • Use automated tools to scrape, copy, or interfere with the website without permission.
  • Misuse promotions, discounts, returns, refunds, chargebacks, or customer support processes.

15. Intellectual Property

All website content, including text, images, graphics, logos, product presentation, design, and layout, is owned by or licensed to Total Body Recovery Shop, Sterling Opulence LLC, or our suppliers and service providers. You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

16. User Submissions

If you submit reviews, photos, messages, feedback, or other content to us, you grant us a non-exclusive right to use, display, reproduce, and share that content as needed to operate, improve, promote, and support our business, subject to applicable law and our Privacy Policy.

17. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services such as payment processors, shipping carriers, analytics providers, advertising platforms, or customer support tools. We are not responsible for third-party websites, services, policies, or content.

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

19. Disclaimer of Warranties

Except as expressly stated in writing, our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms limits any warranty, return, refund, or consumer protection right that cannot be limited under applicable law.

20. Limitation of Liability

To the fullest extent permitted by law, Sterling Opulence LLC, Total Body Recovery Shop, and our owners, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, products, or services.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

21. Indemnification

You agree to indemnify and hold harmless Sterling Opulence LLC and Total Body Recovery Shop from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, violation of law, or infringement of another party's rights.

22. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles, except where applicable consumer protection laws require a different result.

23. Dispute Resolution

If you have a concern, please contact us first so we can try to resolve it directly. You can reach us at support@totalbodyrecoveryshop.com or by phone at 800-227-0548.

24. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.

25. Contact Information

If you have questions about these Terms of Service, contact us: