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How Can We Help Today?

Owned and operated by Total Body Recovery Shop, our team is ready to answer your questions about cold plunges, infrared saunas, and more.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@TotalBodyRecoveryShop.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our recovery product specialists during business hours
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Common Questions

Frequently Asked Questions

How long does shipping take for cold plunges and saunas?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like cold plunges and infrared saunas may ship via freight carrier, and our team will provide tracking details once your order is on its way.

Can I track my order after it ships?

Yes. Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any questions about your delivery status, our team is happy to help.

What is your return policy on recovery products?

We offer 30-Day Returns on eligible items. If your cold plunge or infrared sauna does not meet your expectations, please review our Return Policy for full details on eligibility and the return process. Our support team can walk you through each step.

Can I exchange a product for a different model?

We are happy to help with exchanges within the terms of our Return Policy. If you would like to swap your cold plunge for a different size or explore a different infrared sauna model, contact our team and we will guide you through the exchange process.

What should I consider when choosing between a cold plunge and an infrared sauna?

Cold plunges use cold water immersion and are designed to support post-activity recovery and invigoration. Infrared saunas use gentle heat to promote relaxation and comfort. Many of our customers enjoy incorporating both into their recovery routine. Our team can help you find the right fit for your space and preferences.

Do your cold plunges require special installation or plumbing?

Setup requirements vary by model. Some cold plunges are portable and only require a standard electrical outlet and a water source, while others may need a dedicated drainage connection. Each product page includes detailed specifications, and our team can answer any installation questions before you purchase.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Cold Plunge Questions
Infrared Sauna Questions
Order Status or Tracking
Returns or Exchanges
Installation and Setup Help
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Responsive Support

Our recovery product specialists respond to every inquiry within 24 hours during business days.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

30-Day Returns

Shop with confidence knowing eligible purchases are backed by our return policy.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.